Privacy Policy

📍 Website: www.heliopower.com.eg and all its subsidiaries 
📅 Effective Date: 1/1/2025

1. Introduction

Welcome to HelioPower Technology. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.heliopower.com.eg.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

A. Personal Information (Provided by You)

  • Contact Details: Name, email address, phone number, and company name (when filling out forms).
  • Business Information: Project inquiries, service requests, or quotation details.
  • Billing Information: If making a purchase, we collect payment-related details through secure payment gateways.

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP Address
  • Browser Type & Version
  • Device Information (e.g., desktop/mobile, operating system)
  • Pages Visited & Time Spent
  • Cookies & Tracking Data (see Section 5)

3. How We Use Your Information

We use the information collected for the following purposes:

  • To Provide Services – Processing inquiries, quotations, and service requests.
  • To Improve User Experience – Analyzing website usage to enhance functionality.
  • To Communicate with You – Sending updates, responding to inquiries, or providing support.
  • For Security & Fraud Prevention – Detecting unauthorized access and protecting user data.
  • For Marketing (With Consent) – Sending promotional offers and newsletters.

4. Information Sharing & Disclosure

We do not sell or rent your personal information. However, we may share data in the following cases:

A. Trusted Third-Party Service Providers

We may share information with partners that assist in:

  • Website hosting and security.
  • Payment processing.
  • Email marketing (only with consent).
  • Analytics and performance monitoring.

B. Legal Compliance & Security

We may disclose your information:

  • If required by law (court orders, legal processes).
  • To prevent fraudulent activity or security threats.
  • To protect the rights of HelioPower Technology and its users.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website performance.

A. Types of Cookies We Use

  • Essential Cookies: Required for site functionality.
  • Analytics Cookies: Help us track visitor behavior (Google Analytics).
  • Marketing Cookies: Used for targeted ads (only with consent).

B. Managing Your Cookie Preferences

You can adjust cookie settings in your browser or opt-out of analytics tracking.

6. Data Security

We implement strict security measures to protect user data, including:
✔ SSL Encryption for secure transactions.
✔ Access Restrictions – Only authorized personnel can access sensitive data.
✔ Regular Security Audits to prevent breaches.

7. Your Rights & Choices

Under data protection laws, you have the right to:

  • Access Your Data – Request a copy of the information we hold.
  • Correct Inaccuracies – Update or amend incorrect data.
  • Delete Your Data – Request removal of personal information (where applicable).
  • Withdraw Consent – Opt-out of marketing communications at any time.

To exercise these rights, contact us at: 📧 info@heliopower.com.eg.

8. Third-Party Links & Services

Our website may contain links to third-party sites (e.g., manufacturer websites, service providers). We are not responsible for their privacy practices, and we encourage you to read their policies before sharing data.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in legal requirements or our practices. Updates will be posted on this page, and we encourage users to review them periodically.

Last Updated: 1/1/2025

10. Contact Us

For any questions about this Privacy Policy or data privacy concerns, please contact:

📍 HelioPower Technology
📧 Email: info@heliopower.com.eg
📞 Phone: +20 1000300880
🌐 Website: www.heliopower.com.eg